Have you ever been stranded on the side of a road with your car broken down and the evening approaching? It’s not the best situation, is it? The Tow Truck Company services are there to help you out. Here’s the real kicker: Not all tow trucks are created equal. How do you choose the best tow truck service? Let’s take a seat, or find a good spot at the curb.
Let’s start with availability. The best tow service is that friend who will be there for you whenever you need them. You need a towing company that is available 24/7, because car problems don’t follow a clock. It’s just as likely that they will appear at 2 AM or 2 PM. When you make that call, you don’t want to be on hold for an indefinite period of time. Prompt response times? Non-negotiable.
The fleet is next. Size matters, but so does variety. Tow truck companies that are worth their salt will have an array of vehicles to handle all kinds of vehicle problems. Is it a motorcycle or a vintage truck from your grandfather? To avoid further problems or worse, possible damage, the company should send out the appropriate tow truck.
Next, we check credentials. Does the company have a winch and haul certification? A pro tip is to look for companies with verifiable credentials, and adequate insurance coverage. It’s not just about crossing Ts and dotting Is. You want to feel confident that your car is in competent and lawful hands.
Let’s talk about expertise. Last time I checked, no one wants their apprentice to practice their knotting skills on the axle of their car. Experience is important. Read reviews and ask around to get an idea of the reputation of the company and its drivers. A tow truck driver with experience can navigate through difficult situations as easily as a hot knife through soft butter.
What about the pricing? It’s difficult to navigate this road without a map or a clearly defined pricing structure. Transparency is the key. Tow truck services that are reliable should provide a quote upfront and not include any hidden fees. Cheaper is not always better but expensive rates do not guarantee you the best service.
Your detective skills will come in handy here. What’s the customer service attitude of this company? Even if you’re having a bad day, a grumpy voice on the other end at midnight won’t improve it. A good customer service is like an extra blanket in a cold winter night. The customer service doesn’t repair the car but sure makes waiting more bearable.
It’s easy to forget the human aspect in the commotion of having your car towed. Tow truck services may have the latest tools, bells and whistles, but they lack empathy. Have you ever dealt with a truck driver who looked like he would rather be somewhere else than helping you? It’s not fun.